Effective Date: 27 January 2025
At FlatPack Bros, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us via our website and contact forms.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you use our contact form, we collect your name, email address, and phone number. This information is used to respond to your queries and provide the services you request.
- Non-Personal Information: We may also collect your IP address for security purposes, to improve your experience on our website, and for analytics. This data helps us understand how our website is used, identify any potential issues, and improve the site’s performance.
2. How We Use Your Information
We use the information we collect in the following ways:
- To respond to your enquiries and provide customer support.
- To analyse website traffic and usage patterns to improve our site.
- To enhance security by identifying and preventing potential misuse or threats to our website.
3. How We Share Your Information
We will not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also disclose your information when required by law or to protect our rights or the rights of others.
4. Cookies
Our website may use cookies to improve your browsing experience. A cookie is a small file that is stored on your device and helps us recognise you when you visit our site again. You can set your browser to refuse cookies, but this may affect your experience on the site.
5. Security of Your Information
We take the protection of your personal information seriously. We employ a variety of security measures to safeguard your data, including encryption, secure servers, and restricted access to authorised personnel. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
Under UK data protection laws, you have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request the correction or deletion of your personal information.
- The right to object to or restrict the processing of your personal information.
- The right to withdraw your consent at any time (where we rely on consent to process your data).
To exercise any of these rights, please contact us.
7. Retention of Data
We will retain your personal information only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will post the updated policy on our website with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.